GDPR Compliance Policy

Introduction

At rloud.io, we are committed to protecting and respecting your privacy. This GDPR Compliance Policy explains how we collect, use, disclose, and protect your personal data, and outlines your rights under the General Data Protection Regulation (GDPR).

Data Collection

We collect personal data for various purposes, including but not limited to:

- Providing our services and products to you

- Processing your orders and transactions

- Communicating with you regarding your account or our services

- Improving our services and website functionality

The types of personal data we may collect include:

- Contact information (name, email address, phone number, postal address)

- Payment information (credit card details, billing address)

- Usage data (IP address, browser type, access times, pages visited)

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

- Your consent

- Performance of a contract

- Compliance with a legal obligation

- Legitimate interests pursued by rloud.io or a third party, provided your interests and fundamental rights do not override those interests

Data Usage

We use your personal data for the following purposes:

- To provide and manage our services

- To process your transactions and manage your orders

- To communicate with you about your account and our services

- To personalize your experience on our website

- To improve our services and develop new products

- To comply with legal obligations

Data Sharing

We may share your personal data with third parties under the following circumstances:

- With service providers who assist us in providing our services (e.g., payment processors, hosting providers)

- When required by law or to comply with a legal process

- To protect the rights, property, or safety of rloud.io, our users, or others

- In connection with a business transfer, such as a merger or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the type of data and the purpose of processing.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

- Right to Access: You have the right to request access to the personal data we hold about you.

- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.

- Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.

- Right to Restriction of Processing: You have the right to request the restriction of processing your personal data under certain conditions.

- Right to Data Portability: You have the right to request the transfer of your personal data to another organization or directly to you.

- Right to Object: You have the right to object to the processing of your personal data under certain conditions.

- Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

### Contact Information

If you have any questions or concerns about this GDPR Compliance Policy or our data processing practices, please contact our Data Protection Officer at:

Email: privacy@rloud.io

Changes to This Policy

We may update this GDPR Compliance Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and indicating the date of the latest revision.

By using our services, you acknowledge that you have read and understood this GDPR Compliance Policy.